Lemon Law...  Manufacturer’s “customer assistance” 800 numbers.

Every automobile manufacturer provides a toll-free phone number that consumers can call to seek assistance from the manufacturer’s Customer Assistance Center to resolve their vehicle problems.

Consumers must be aware that these telephone conversations are generally recorded by the manufacturer’s Customer Assistance Center, and may be used by the manufacturer against the consumer in a later legal action brought by the consumer. Therefore, the consumer should always be courteous and respectful in these telephone conversations, and NEVER resort to insults or profanity! Since it is required that the manufacturer inform the consumer that their conversation may be recorded (often under the explanation of “for quality control purposes”), the consumer can (and should) inform the Customer Assistance Center representative that he/she intends to also record the conversation. What is fair for one is fair for both parties.

The consumer should be prepared to accurately memorialize any conversation with the manufacturer’s Customer Assistance Center. This can be accomplished by the taking of detailed notes, including the date and time of call, the representative’s name and the substance of the conversation, including the consumer’s request and the manufacturer’s response. As referenced above, the conversation can also be recorded in its entirety so long as the representative is informed of the recording.

Often times in response to the consumer’s request for a vehicle replacement or repurchase (buyback), the manufacturer’s representative will “inform” the consumer that he/she does not qualify for Lemon Law relief. In some cases, the manufacturer’s representative will “inform” the consumer that he/she must first go through the manufacturer’s arbitration process. In other cases, the manufacture’s representative may respond to the consumer’s request for a vehicle replacement or repurchase by offering a “goodwill” gesture, such as a service contract. 

The consumer must be aware that a manufacturer’s denial of the consumer’s request for a replacement or repurchase, does not mean that the consumer is not entitled to a replacement or repurchase under the Lemon Law.

We invite you to call our office so that a qualified California Lemon Law case evaluation can be performed to see what potential entitlement under California’s Lemon Law you may be entitled to.

The Law Offices of William R. McGee
The California Lemon Law Specialists
California’s Largest Lemon Law Firm
19 years of lemon law excellence serving California consumers.

Would you like to do some lemon law reading and research?

Excellent. Below you will find a series of “lemon law” topics. Simply “click” your “mouse” on the topic that you want to read about.

California Lemon Law - The California Lemon Law
California Lemon Law - About The Law Offices of William R. McGee
California Lemon Law - We answer the top 7 questions
Why you should demand a "Retainer Agreement" be sent to you before allowing any attorney to represent you.
California Lemon Law - Before you hire any lemon law attorney
California Lemon Law - Why choose our law firm
California Lemon Law - How Do I Get Started?
California Lemon Law - Hiring California’s largest Lemon Law firm
California Lemon Law - Warranty repairs. What is a “repair attempt”?
California Lemon Law - Manufacturer’s “customer assistance” 800 #'s
California Lemon Law - Arbitration – what you should know
California Lemon Law - FAQ’s (Frequently Asked Questions – part 1)
California Lemon Law - FAQ’s (Frequently Asked Questions – part 2)
California Lemon Law - Used Car lemon law
California Lemon Law - Car dealership pressure sales tactics
California Lemon Law - See us on California’s freeways and highways
California Lemon Law - California Lemon Law Attorneys - Locations
California Lemon Law - The “No Cooling Off Period” rule
California Lemon Law - Car dealership contract fraud
California Lemon Law - Securing proper warranty repair documentation
California Lemon Law - Changes in the California Lemon Law
California Lemon Law - Senate Bill 1718 Passed
California Lemon Law - Submit your case information on-line
California Lemon Law - Contact us via e-mail
California Lemon Law - e-mail this site to a friend
California Lemon Law - Call us toll-free
California Lemon Law - Lemon in another state?
California Lemon Law - Read Client Testimonials
California Lemon Law - “Warranty Repair History” - What, Why, and How.
California Lemon Law - Automobile Manufacturer’s “solutions", “offers” and “releases” 
California Lemon Law - Turning frustration into “time well spent”
California Lemon Law - Your vehicle’s warranty book as it “applies” to California Lemon Law.

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