Lemon Law...  Turning frustration into “time well spent”

For most Americans (and especially Californian's), their vehicle is one of their largest monetary investments and reoccurring monthly payments. Protecting equity in that investment is why the California Lemon Law was written in the first place.

To turn frustration into “time well spent,” take the frustration and put it to use.  If you think your vehicle is, or may turn out to be a “lemon,” start with the basics: paperwork.  Find and organize all of your original sale/lease documents, licensing/registration documents, monthly payment statement(s), and your repair order documents. Take photocopies of originals and set them all in a chronological order from the day you took delivery of your vehicle until now. You will note that warranty repairs at car dealerships are broken down into two documents per visit. First, the “work order” -- this is the document you sign that has your stated complaint.  Second, the “invoice” -- this is the document you receive when your vehicle repair is completed and the vehicle is returned to you.  The “invoice” has “date in/date out” information as well as “miles in/miles out.” The invoice also notes what the dealer did in an attempt to diagnose and repair your vehicle for each of your complaints.

You may find that you are missing certain invoices, as they may have been lost or the dealer simply didn’t give you one. If this is the case, visit your Service Advisor or Service Manager and request copies. Some dealerships’ computers “purge” repair documents every 30 days. If this is the case, then simply ask your Advisor or Manager to provide you with a “warranty repair history” printout from their dealer-to-manufacturer linked computer. All dealers have this, and the printout will show every warranty claim submitted by any dealer in the United States to the manufacturer of your vehicle. Have your license/registration with you, as they will need verification of ownership before giving out this information.

Remember, the selling or servicing automobile dealer is not responsible to repurchase or replace your car under the California Lemon Law, the manufacturer is.  The automobile manufacturers are very experienced in dealing with California Lemon Law consumer enquiries and, as you can imagine, are not in the business to buy back or replace vehicles every time a customer says “my vehicle is a lemon.”  Their responsibility under their limited warranty is simply to correct the warranty non-conformity (defect) so that the vehicle conforms to its warranty’s provisions.

The Law Offices of William R. McGee
The California Lemon Law Specialists
California’s Largest Lemon Law Firm
19 years of lemon law excellence serving California consumers.

Would you like to do some lemon law reading and research?

Excellent. Below you will find a series of “lemon law” topics. Simply “click” your “mouse” on the topic that you want to read about.

California Lemon Law - The California Lemon Law
California Lemon Law - About The Law Offices of William R. McGee
California Lemon Law - We answer the top 7 questions
Why you should demand a "Retainer Agreement" be sent to you before allowing any attorney to represent you.
California Lemon Law - Before you hire any lemon law attorney
California Lemon Law - Why choose our law firm
California Lemon Law - How Do I Get Started?
California Lemon Law - Hiring California’s largest Lemon Law firm
California Lemon Law - Warranty repairs. What is a “repair attempt”?
California Lemon Law - Manufacturer’s “customer assistance” 800 #'s
California Lemon Law - Arbitration – what you should know
California Lemon Law - FAQ’s (Frequently Asked Questions – part 1)
California Lemon Law - FAQ’s (Frequently Asked Questions – part 2)
California Lemon Law - Used Car lemon law
California Lemon Law - Car dealership pressure sales tactics
California Lemon Law - See us on California’s freeways and highways
California Lemon Law - California Lemon Law Attorneys - Locations
California Lemon Law - The “No Cooling Off Period” rule
California Lemon Law - Car dealership contract fraud
California Lemon Law - Securing proper warranty repair documentation
California Lemon Law - Changes in the California Lemon Law
California Lemon Law - Senate Bill 1718 Passed
California Lemon Law - Submit your case information on-line
California Lemon Law - Contact us via e-mail
California Lemon Law - e-mail this site to a friend
California Lemon Law - Call us toll-free
California Lemon Law - Lemon in another state?
California Lemon Law - Read Client Testimonials
California Lemon Law - “Warranty Repair History” - What, Why, and How.
California Lemon Law - Automobile Manufacturer’s “solutions", “offers” and “releases” 
California Lemon Law - Turning frustration into “time well spent”
California Lemon Law - Your vehicle’s warranty book as it “applies” to California Lemon Law.

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