Lemon Law...  Securing proper warranty repair documents

One of the most challenging aspects of our lemon law firm reviewing a potential lemon law claim is when the new client does not have all or part of their warranty repair documents. The next is properly worded warranty repair documents.

We will take a look at the 4 different documents which are relative to a California lemon law case.

  1. The “Repair Order”. This the more commonly known as the “write-up” copy at the dealership. The Service Advisor asks you what your complaints are, and (hopefully) he enters them into the service computer as you have dictated it. The “Repair Order” is also given to customer to review for accuracy prior to signing it. It is after the signature that a copy is given to the customer.

  2. The “Repair Invoice”. This is the single most important documents for your “warranty repair” file to keep at home. This “Repair Invoice” is the copy the dealer gives you that “closes out” or “completes” the repairs for that visit. It will have “miles in/miles out”, as well as “date in/date out” It will also have in text what diagnosis/repairs, etc. were performed on your vehicle.

  3. The “Service Drop of Form”. THIS is a consumer “no-no”. This is simply a form that the customer OR service advisor hand writes with customers complaints. This is not an official warranty repair order document, and likely will not generate a “repair order invoice” when the consumer goes back to pick up his/her vehicle after repairs are completed. The # 1 cause for a consumer saying “I don’t have any record of that repair”. Demand a “Repair Order” and a “Repair Invoice” for every service visit with your vehicle.

  4. The “Warranty Repair History” printout. Every dealership links, via computer, to the manufacturer. There is database on every car, by VIN number (Vehicle Identification Number). Any service advisor or manager at a dealership can enter your “VIN”, and produce a plain paper printout of your vehicle’s entire warranty claim history. This is available in two versions – the “summary” and the “complete” version. You do not want the “summary”, you want the expanded “complete” warranty repair history. If you can only get the “summary”, it’s better than not having anything at all. If the Service Advisor will not produce it, see the Service Manager or Director of Service. You are entitled to the warranty history on your vehicle. You may likely be required to produce a drivers license and current vehicle registration in order to prove you are the owner of the vehicle.

There are many potential pitfalls to getting properly written/executed repair documents. Here is a “quick reference list” that will help you later on in any potential “lemon law” action.

  1. Always have the Service Advisor write up the Repair Order in your worded description of the symptom.

  2. Always review the Repair Order before signing it.

  3. Always get a signed copy of the Repair Order.

  4. Politely refuse hand written “Service Drop off Forms” that are offered to you. Request a “Warranty Repair Order” to be completed for your signature.

  5. If a dealer calls you and says “come pick up your car, we are going to hold the repair order open while parts are on order”, do not pick up the vehicle until they “close out” the present repair order via and give you a “Repair Invoice”. This dealer tactic makes 2 repairs into 1, thus decreasing the number of “repair attempts” as recognized by our California lemon law. Always ask the dealer if he/she has your “Repair Invoice” ready before you go to pick up your vehicle. If there are parts on order for your vehicle, and the dealer does not want to “close out” the repair order, simply tell the dealer to list the “SOP” (special order parts) as “special order parts - customer to return when parts arrive”. That will do it.

  6. You need to inspect the “Repair Invoice” for accuracy. Did the dealer have the correct number of days referenced in the “date in/date out” section, memorializing the correct number of days your vehicle was down for warranty repairs? You, the consumer, must “police” your Repair Invoices for accuracy, and have the dealership re-print it with corrections made. Another way is to have them hand-write it on the Repair Invoice, and add their signature and date.

Remember, a dealership is not required to reproduce "Repair Order" invoices for you simply because they are lost, misplaced, etc.  It is the responsibility of the consumer to get a keep good warranty repair documentation.

For more information on obtaining and storing Warranty Repair documents, please visit this web site: www.CaliforniaLemonLawInformation.com 

The Law Offices of William R. McGee
The California Lemon Law Specialists
California’s Largest Lemon Law Firm
19 years of lemon law excellence serving California consumers.

Would you like to do some lemon law reading and research?

Excellent. Below you will find a series of “lemon law” topics. Simply “click” your “mouse” on the topic that you want to read about.

California Lemon Law - The California Lemon Law
California Lemon Law - About The Law Offices of William R. McGee
California Lemon Law - We answer the top 7 questions
Why you should demand a "Retainer Agreement" be sent to you before allowing any attorney to represent you.
California Lemon Law - Before you hire any lemon law attorney
California Lemon Law - Why choose our law firm
California Lemon Law - How Do I Get Started?
California Lemon Law - Hiring California’s largest Lemon Law firm
California Lemon Law - Warranty repairs. What is a “repair attempt”?
California Lemon Law - Manufacturer’s “customer assistance” 800 #'s
California Lemon Law - Arbitration – what you should know
California Lemon Law - FAQ’s (Frequently Asked Questions – part 1)
California Lemon Law - FAQ’s (Frequently Asked Questions – part 2)
California Lemon Law - Used Car lemon law
California Lemon Law - Car dealership pressure sales tactics
California Lemon Law - See us on California’s freeways and highways
California Lemon Law - California Lemon Law Attorneys - Locations
California Lemon Law - The “No Cooling Off Period” rule
California Lemon Law - Car dealership contract fraud
California Lemon Law - Securing proper warranty repair documentation
California Lemon Law - Changes in the California Lemon Law
California Lemon Law - Senate Bill 1718 Passed
California Lemon Law - Submit your case information on-line
California Lemon Law - Contact us via e-mail
California Lemon Law - e-mail this site to a friend
California Lemon Law - Call us toll-free
California Lemon Law - Lemon in another state?
California Lemon Law - Read Client Testimonials
California Lemon Law - “Warranty Repair History” - What, Why, and How.
California Lemon Law - Automobile Manufacturer’s “solutions", “offers” and “releases” 
California Lemon Law - Turning frustration into “time well spent”
California Lemon Law - Your vehicle’s warranty book as it “applies” to California Lemon Law.

Offices in Los Angeles (Glendale), San Diego, Irvine,
San Francisco, and Santa Clarita
16855 West Bernardo Drive. Third Floor, Suite 380, San Diego, CA. 92127
Copyright © 2006-2007 Law Offices of William R. McGee


See us on California Freeways, Streets, and Television News...

                                                                                    Click Here to View Video



lemon law, California lemon laws, used car lemon law, lemon law attorney, auto lemon law, lemon law lawyer, lemon law firm, automotive lemon law, lemon law information, California car lemon law, California lemon law attorney, SUV lemon law, lemon law California, California auto lemon law, California lemon law firm, lemon car, California state lemon law, lemon law help, California lemon law, CA, consumer, warranty, free, case