Lemon Law...  Warranty Repairs: Defining a “repair attempt”

Under our California Lemon Law, the manufacturer is allowed a “reasonable” number of “repair attempts” to correct the substantial non-conformity to warranty that the offending vehicle has suffered from.

So, what is a “repair attempt”, and what does it mean to a potential “lemon law” claim?

Under our California Lemon Law, a repair attempt is when the consumer gives the authorized car dealership a description of the complaint/symptom that is written on the Repair Order. and gives the dealership an opportunity to effect repairs.

The consumer is not expected to be an auto mechanic. The consumer’s complaint/symptom should, however, contain information on the “system” which may be the source of the problem. Here is a good example: your car does not seem to shift properly and “surges” when accelerating. How would you describe this to be written on the Repair Order? “customer states that vehicle will not shift correctly”. That’s complaint # 1. Complaint # 2 (listed as a separate line item) would be: “customer states that engine surges” while driving”. You have now created two distinctly different complaints and have incorporated the likely culprit components, namely transmission and engine systems.

What happens if the Repair Invoice comes back noting “could not duplicate”, “no problem found”, or “operating as to mfg’s design intent”? Does this mean that it is not counted as a valid “repair attempt”? Answer – NO. It is a valid “repair attempt” under our California Lemon Law as you have given the dealer both description and opportunity to repair. Whether or not the dealer is capable or incapable of effecting diagnosis or repair is of no concern to the consumer in California. The consumer, however, must get a copy of the completed “Repair Invoice” upon returning to the dealership to pick up their vehicle.

For more information California Lemon Law “repair attempts”, please visit: www.CaliforniaLemonLaw.info

The Law Offices of William R. McGee
The California Lemon Law Specialists
California’s Largest Lemon Law Firm
19 years of lemon law excellence serving California consumers.

Would you like to do some lemon law reading and research?

Excellent. Below you will find a series of “lemon law” topics. Simply “click” your “mouse” on the topic that you want to read about.

California Lemon Law - The California Lemon Law
California Lemon Law - About The Law Offices of William R. McGee
California Lemon Law - We answer the top 7 questions
Why you should demand a "Retainer Agreement" be sent to you before allowing any attorney to represent you.
California Lemon Law - Before you hire any lemon law attorney
California Lemon Law - Why choose our law firm
California Lemon Law - How Do I Get Started?
California Lemon Law - Hiring California’s largest Lemon Law firm
California Lemon Law - Warranty repairs. What is a “repair attempt”?
California Lemon Law - Manufacturer’s “customer assistance” 800 #'s
California Lemon Law - Arbitration – what you should know
California Lemon Law - FAQ’s (Frequently Asked Questions – part 1)
California Lemon Law - FAQ’s (Frequently Asked Questions – part 2)
California Lemon Law - Used Car lemon law
California Lemon Law - Car dealership pressure sales tactics
California Lemon Law - See us on California’s freeways and highways
California Lemon Law - California Lemon Law Attorneys - Locations
California Lemon Law - The “No Cooling Off Period” rule
California Lemon Law - Car dealership contract fraud
California Lemon Law - Securing proper warranty repair documentation
California Lemon Law - Changes in the California Lemon Law
California Lemon Law - Senate Bill 1718 Passed
California Lemon Law - Submit your case information on-line
California Lemon Law - Contact us via e-mail
California Lemon Law - e-mail this site to a friend
California Lemon Law - Call us toll-free
California Lemon Law - Lemon in another state?
California Lemon Law - Read Client Testimonials
California Lemon Law - “Warranty Repair History” - What, Why, and How.
California Lemon Law - Automobile Manufacturer’s “solutions", “offers” and “releases” 
California Lemon Law - Turning frustration into “time well spent”
California Lemon Law - Your vehicle’s warranty book as it “applies” to California Lemon Law.

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